You can check the status of your order at any time in the order section of your account.
Once the order is placed, the goods will be prepared to ship within 48 hours through a third party logistic company of repute which will ensure door step delivery or as per request. Please keep in mind, your order shall be shipped out in parts and may or may not be received by you at the same time.
On successful placement of your order, you will receive a confirmation over email and/ or text message from The Dressing Lounge. This communication will contain all the details related to your order including a link to Track Your Order.
Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks and shall reflect on your statement. The time taken can vary from bank to bank and not within our control. Please check with your bank for more details.
If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate refund within ____7-20______days of your request. Receipt of the refund would however depend on the payment mode chosen by you.
At any point before the order is shipped you will be allowed to cancel the order.
Yes, we offer exchange for our customers only in the case of defective, damaged and wrongly shipped items. Visit our Return & Exchange Policies for further information.
You are welcome to place a new order at any point of time.
We deliver most of our orders within 2-7 business days from the order date. However, based on the type of delivery option opted by you, expected delivery time can be estimated. Please keep in mind, orders shipped in parts may or may not be received at the same time.
In our constant endeavor to provide the best services to our esteemed customers, we are working with organization entities outside of India for a similar arrangement.
We offer three delivery options to ensure guaranteed and faster delivery of your order:
You will receive full refund into your account, through which transaction has been done if the order is not delivered to you within the promised date.
We would recommend you to do not receive such package and return it at the same time to the logistic company.
The Dressing Lounge Return and Exchange Policy provide you the option to return or exchange items purchased on The Dressing Lounge within _5_ days of receipt.
In case of returns, we will credit the amount you paid for the products into account through which transaction has been made within 20 days of receipt of goods.
If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However, an exchange is subject to availability of the item in our stock.
Return or Exchange policy will be applicable only if:
Items that can only be exchanged:
Items that cannot be exchanged or returned:
Following conditions should be met in order to return or exchange any product:
As soon as we received your return or exchange request, reverse pickup of your package will be arranged within 48 hours of receipt of your request through the logistic partners.
Thorough quality check of the product will be done to ensure whether it is resalable or not before issuing a refund or store credit.
However, Discretion of TDL will be considered as final.
If you receive a faulty product, we request you to submit a return request for the product within 5 days of receipt of your order.
As soon as we receive your request, we will initiate our complaint redressal process and reverse pickup of the product will be arranged within 48 hours of receipt of your complaint. If the product is found to be faulty/defective, it will be exchanged /replaced or we will refund the entire amount within 20 days of receipt of goods, as per your request.
Any order placed needs to be cancelled within 48 hours or before being shipped, whichever occurs before. Upon cancellation, refund will be made within 20 days of order cancellation confirmation.
If you receive a product that is different from the description on TDL, we request you to submit a return/exchange request for the product within 5 days of receipt of your order.
As soon as we receive your request, we will initiate our complaint redress process. Reverse pickup of the product will be arranged within48 hours of receipt of your complaint.If the product is found to be faulty /defective, it will be exchanged /replaced or we will refund the entire amount within 20 days of receipt of goods as per your request.
Your order may have been cancelled because of any of the following reasons:
The receipt of your refund entirely depends on the mode of payment that you opted for. - Credit Card/Debit Card/Net Banking- Reverse credit to the credit card/credit in your netbanking account or Debit Card would be initiated within 20 days.